AskDelphi • Methodology

Supporting a Performance Mindset

By moving learning into the workflow the impact of learning experiences and performance support on key business indicators is becoming much more direct. The 5 Moments of Need™ methodology allows L&D to move away from learning objectives into the world of business objectives. AskDelphi enables this performance mindset through its intuitive workflow process and task-based design, the ability to support critical vs. non-critical tasks and its robust data analytics and reporting capability.

5 Moments of Need™

AskDelphi is a learning experience and performance support platform that allows organizations to orchestrate a set of services that provides performers on-demand access to integrated information, guidance, advice, assistance, training, and tools to enable high-level job performance with minimum support from other people.

Designed to enable the 5 Moment of Need™ methodology, AskDelphi supports formal learning experiences to support critical tasks, social engagements as well as learning in the workflow. AskDelphi is your toolkit to effectively build 70:20:10 solutions by applying the 5 Moments of Need™ methodology and its guiding principles.

5 Moment of Need™ analysis results such as a Learning Experience and Performance plan can be easily imported in AskDelphi to quickly create a process/task/step design structure supporting users in the workflow.

Effective Performance Support

These are the 4 guiding principles for effective performance support based on the 5 Moments of Need™ methodology

Contextual

AskDelphi provides contextual access to learning and support content based on role, workflow and software application context. The user is supported in- and outside of software applications and follows the user wherever she performs her tasks. AskDelphi offers support for operators in a manufacturing facility, nurses taking care of patients, service desk employees working on customer tickets and many other roles and industries.
Embedded

AskDelphi is a single source authoring system that supports multiple formats. Learning Experience and Performance Support is offered on desktop, mobile and wearable devices, inside the user workflow. Existing content residing on enterprise systems is brokered into the process, task step structure.
Curated and trusted

Within organizations, there is a continuous need for up-to-date information and content from both inside and outside the organization. It is important that this content gets validated and approved by the business, so employees can always be assured they are working with the most recent and reliable information.

AskDelphi facilitates user-generated content through commenting and review features to facilitate best practice sharing throughout the organization. Industry standard authoring and versioning support the curation of the ever-growing amount of content today’s enterprises are faced with.
Just enough

With a focus on business objectives users need to be able to access the right learning and support content for their moment of need to get them back to productivity.

AskDelphi provides 2 clicks - 10 seconds access to full pyramid support, with standard templates for steps, supporting knowledge and reference/learning/people resources. Performance Support structure and content is managed in the AskDelphi cloud-based Authoring Environment.

Methodology

Supporting a Performance Mindset

5 Moments of Need™

Effective Performance Support

Contextual

Embedded

Curated and trusted

Just enough

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